Warranty & Returns

Product Registration:

Customer must register with serial number and proof of purchase from authorized dealer within 30 days of purchase by mailing the enclosed warranty registration card and proof of purchase to Metal Shapes Inc., 2000 E. Touhy Ave., Elk Grove Village IL 60007 USA.

Warranty service does not extend to products repurchased from an unauthorized seller or third party. Warranty applies to the original owner and is not transferable.

Metal Shapes, Inc. may, at its own discretion, repair or replace any product not operating as warranted with a similar or functionally equivalent product, during the applicable warranty term. As new technologies emerge, older technologies may become obsolete and Metal Shapes, Inc. will, at its discretion, replace an older product with one that incorporates these newer technologies. All products returned become property of Metal Shapes, Inc. Replacement product may be either new or reconditioned.

Any replaced or repaired product carries either a 60 day warranty or the remainder of the original warranty in place on that specific product at that time, whichever is longer.

 

Limited Warranty Information:

The Aerisi Wine Aerating System is warranted by Metal Shapes, Inc. to be free from defects in materials or workmanship for 90 days from the date of original purchase and when used and maintained according to the recommendations outlined in the instruction manual. Limited Warranty does not cover damage due to leaking or defective batteries. Any damage from misuse, prolonged outdoor heat/direct sun exposure, prolonged storage in hot environment beyond room temperature, abuse or accident will render the warranty null and void.

Sounds of the internal motor rotation and individual part movement is to be expected and is normal to the functionality of the Aerisi Wine Aerating System. Failure to register warranty within 30 days of purchase may render the warranty null and void. 

 

Warranty Claim Instructions:

If the Aerisi Wine Aerating System fails to operate properly while in use within the warranty period, email Metal Shapes Inc at support@aerisi.com for product care or maintenance and/or to start a claim. Customers must contact Metal Shapes Inc. for a Return Material Authorization (RMA) number prior to returning any product to Metal Shapes, Inc. Any product returned to Metal Shapes, Inc. without a valid Return Material Authorization (RMA) number clearly marked on the outside of the package will not be accepted.

Metal Shapes, Inc. will make reasonable efforts to repair or replace any product returned under warranty within 30 days of receipt of the product. You will be asked to return the product in its entirety and in its original packaging to avoid any additional transportation damage. You will be asked to provide PROOF OF PURCHASE. We invite you to keep the original packaging in its entirety during the product warranty period.

Customers are responsible for all shipping charges from their facility to Metal Shapes Inc. Metal Shapes Inc. is not responsible for lost or misdirected shipments en-route to Metal Shapes Inc. Metal Shapes Inc. is responsible for return shipping charges from Metal Shapes Inc. to the customer free of charge.

This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

 

Returns

If you are not satisfied with your purchase, you can return the product and get a full refund within 30 days from the date of purchase. Refund will be credited to the original method of payment. Any product returned must be in the same condition as received and in the original packaging. Please provide receipt for proof of purchase. To process a return contact support@aerisi.com